MICRO-CREDENTIALS

The course encourages learners to become effective and discerning users of IT. It helps them to develop a broad range of IT skills, knowledge and understanding. Learners study the structure and use of IT systems within a wide range of organisations, including the use of a variety of computer networks. As a result, learners gain an understanding of IT system life cycles, and how these affect the workplace. They also learn about the wider impact of IT on society in general.

Learning Outcomes:
* Define the function of the hardware component, the types of computer software and the database concept used in current computer systems.
* Discuss the impact of the IT environment on social issues, security, privacy and ethics.
* Demonstrate the task using computer applications – Microsoft Word, Microsoft PowerPoint and Microsoft Excel.
* Illustrate the concepts of data communications and network technology using transmission media.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2163–Introduction to Information Technology
* Diploma in Business Administration: IT2123–Introduction to Information Technology
* Diploma in Hotel Management: IT2123–Computer Applications

Computer security is a branch of computer technology whose objective of computer security includes protection of information and property from theft, corruption, or natural disaster while allowing the information and property to remain accessible and productive to its intended users.

Learning Outcomes:
* Explain the principles of security and the need for security in information systems.
* Apply techniques and tools for secure system deployment and operation.
* Plan security work and projects independently and in teams.
* Discuss the types of security in different fields of security. (e.g. Physical security, software security, network security, web security, etc.)

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2464–Information Systems Security

This syllabus covers the basic principles of E-Commerce, including the critical role played by the Internet in this context. Other areas covered are The concept and method of implementation of the business transaction operations between consumer and supplier; The security aspects to be considered in adopting E-commerce, The basic technology necessary; Advantages and challenges in conducting E-commerce.

Learning Outcomes:
* Explain the importance and potential of E-commerce using information systems, technological aspects of the internet and web infrastructure to support E-commerce.
* Outline legal and ethical aspects, issues and strategies in implementing E-commerce.
* Discuss the concepts and method of transaction in E-commerce.
* Apply the business models such as B2B and B2C.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2323-E-Commerce
* Diploma in Business Administration: BS2453-E-Commerce
* Certificate in Business Studies: BS1253-ECommerce

This course introduces the student to the concepts and terminology of data communications and networking. It includes topics on communication models, network protocols, standards, LANs, WANs, the Internet, intranet and networking applications. The emphasis will be to develop an understanding of the underlying principles of data communications and networking. This course will also provide a full overview of computer networking from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

Learning Outcomes:
* Explain the Internet layering model and the function of each layer.
* Understand all of the standard protocols involved with TCP/IP communications.
* Use conversion tools digital/analogue data to signals and understand their constraints.
* Learn network services like DNS and DHCP that help make computer networks run
* Use redundancy codes and retransmission schemes to detect and correct errors.
* Illustrate the circuit switching, virtual-circuit switching, and datagram switching.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2253–Data Communication

The course covers database conceptual modeling, various aspects of relational model such as constraints, languages, and design, database design theory and methodology, data storage and indexing issues, transaction processing concepts, distributed database.

Learning Outcomes:
* Explain the important terminology widely used in the environment of database development.
* Use suitable techniques for development of a relational database model such as normalization, entity relationship etc.
* Demonstrate the conceptual, logical and physical database system.
* Discuss the packages to develop physical relational database system for some chosen application.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2273–Database Management System

This course will be a survey of the field of Artificial Intelligence. It is an applications course, and will focus on problems in the field of AI and techniques and algorithms for solving those problems. Students will not be expected to have any prior knowledge of AI, but they will be expected to have good programing skills and a grasp of basic theoretical techniques for analyzing computer algorithms.

Learning Outcomes:
* Identify various areas comprising the field of Artificial Intelligence (AI) (e.g. Searching, rule-based system, learning, intelligent agents, etc.).
* Discuss some advanced topics in AI and apply AI concepts, features and techniques to solve a problem.
* Choose appropriate knowledge representation for different domain problems.
* Use appropriate techniques for searching and write program to implement AI techniques to solve a problem.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2474-Artificial Intelligence

Python is a language with a simple syntax, and a powerful set of libraries. It is an interpreted language, with a rich programming environment, including a robust debugger and profiler. While it is easy for beginners to learn, it is widely used in many scientific areas for data exploration. This course is an introduction to the Python programming language for students without prior programming experience. This module will cover data types, control flow, object-oriented programming, and graphical user interface-driven applications. The examples and problems used in this course are drawn from diverse areas such as text processing, simple graphics creation and image manipulation, HTML and web programming, and genomics.

Learning Outcomes:
*Explain the context of software development.
* Demonstrate math functions to produce outputs and Boolean logic to work with data.
* Apply flows using conditional statements and function.
* Write a basic Python programme.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2284-Python Programming

An introduction to data storage – related technologies used in cloud computing. Topics include data storage for cloud, Big Data, mobile, social media, and software – defined data centers. Provides a strong understanding of cloud computing concepts, technology, and architecture in support of storage technologies and prepares students for advanced concepts, technologies, and processes. This course investigates the existing concepts of Cloud Computing from the standpoint of technology resources and an internetworking perspective. The concepts that will be explored involve how Cloud Computing has matured, the growth of Cloud Computing and how the strategies that surround Cloud Computing have added to business agility. The course will study the vastness of Cloud Computing, the services that Cloud Computing offers, and several vendor case studies on their methodology that drives Cloud Computing.

Learning Outcomes:
*Explain the advantages and disadvantages of various cloud computing platforms.
* Demonstrate the performance, scalability, and availability of the underlying cloud technologies and software.
* Identify security and privacy issues in cloud computing.
* Apply a real-world problem using cloud computing through group collaboration.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2294 Cloud Computing Management

After having completed this course, the students will be capable of developing their own Java programs based on a simple problem description. They will have sufficient knowledge and understanding of the Java class library to find required information themselves. They are expected to reach a level of competence enabling them to easily learn other, similar programming languages.

Learning Outcomes:
*Identify the concept of Object Oriented such as Inheritance, encapsulation, abstraction, polymorphism, constructors, and method overiding/overloading.
* Demonstrate GUI (Graphical user interface) based system using AWT (Abstract Windowing toolkits) or Swing API.
* Use the right event handles interfaces/adapter classes using java.awt.event package.
* Write a programme to handle runtime exceptions/errors.

Exemptions & eligible to Continue to:
* Diploma in Information Systems: DIS2524-Object Oriented Programming

The aim of is to provide students with an overview or the range of functions which keeps customers satisfied with the functions of the hotel.

Learning Outcomes:
* Outline the strategies for managing service expectations and experience.
* Discuss the delivery and quality of customers service.
* Demonstrate the role of service professionals.
* Use new approaches in the staffing, marketing, and management of the service system for improved customer service.
* Communicate the issues raised by customers and take the necessary action in the making of a happy customer.

Exemptions & eligible to Continue to:
* Diploma in Hotel Management: DHM2233-Hospitality Customer Service

This course provides students with a broad understanding of the operational aspects of a food serving outlet while giving them the opportunity to develop and apply theories, concepts and skills in a practical environment for an effective operation of a Food and Beverage operation with real-life anecdotes from industry professionals in order to reinforce the principles of good service. This course also aims to empower students in the area of responsibility, communication skills and effective ways to address challenging and creative ideas in order to enhance the relationship in all food operating areas.

Learning Outcomes:
* Demonstrate food and beverage skills, techniques and methods in the restaurant ranging from table service to controlling food and beverage cost.
* Interpret the necessary expertise for control, billing and accounting procedures for the efficient and effective management of a food service operation.
* Apply professional knowledge and skills at the restaurant.
* Use the interpersonal skills required in order to work as a member of a food and beverage service team.

Exemptions & eligible to Continue to:
* Diploma in Hotel Management: DHM2243-Food and Beverage Management

This course will provide students of accommodation services with the necessary knowledge of technical matters relevant to the various services, with the necessary practical details relevant to each service, with a knowledge of the factors determining the types and standard of service to be provided and with a knowledge of particular supervisory and management techniques relevant to accommodation services.

Learning Outcomes:
* Plan the tasks and responsibilities, as well as the inter/intra departmental relationships required of the housekeeping department.
* Discuss the documentation and procedures required in managing housekeeping department.
* Demonstrate safe, sanitary and efficient cleaning procedures for various housekeeping tasks.
* Apply safety standards when performing housekeeping tasks.

Exemptions & eligible to Continue to:
* Diploma in Hotel Management: DHM2263-Housekeeping Management

This module will equip learners with knowledge and skills required to work as part of a Hotel Front Office team. Students will develop knowledge and skills required for handling guest arrivals and departure as well as to be able to understand the importance of using correct communication when interacting with guests. In addition students will through practical activities develop confidence in handing guest requests and dealing with challenges that typically arise during a guests stay or during check out.

Learning Outcomes:
* Summaries the organization of hotel and department organization.
* Applies the techniques to operate front office, reservation, registration and departure in a hotel.
* Communicates the services that guest request.
* Discuss the revenue control management in room division.

Exemptions & eligible to Continue to:
* Diploma in Hotel Management: DHM2253-Front Office Management

Food safety and sanitation is critical in retail food establishments because this may be the last opportunity to control or eliminate the hazards that might contaminate food and cause food borne illness. It is important to know how to handle these ingredients safely and how to prepare food such a manner that reduces the risk of contaminated food being served to the customers and sanitation practices in food outlets establishments.

Learning Outcomes:
* Explain the importance of food safety in the food service industry.
* Identify the characteristics of pathogens, symptoms, incubation, source of food involved and the preventive measures taken in keeping food safe.
* Discuss the criteria that should be used when selecting materials for functional areas of food establishment.
* Outline the food safety management system to be implemented in the food service.

Exemptions & eligible to Continue to:
* Diploma in Hotel Management: DHM2153-Hygiene and Safety

Students will be provided sufficient information that they are able to develop an understanding of the importance of entrepreneurship in society and the different forms of entrepreneurial activity revolving the hospitality industry.

Learning Outcomes:
* Outline the constitutes a business plan with focus on cloud kitchen as a star-up.
* Discuss SWOT analysis and be able to gather data on cloud kitchen.
* Explain the products and services in the hospitality industry with focus on cloud kitchen concept.
* Apply cloud kitchen start-up costs and operating expenses of the venture.

Exemptions & eligible to Continue to:
* Diploma in Hotel Management: DHM2513-Hospitality Entrepreneurship
* Diploma in Business Administration: Innovation and Entrepreneurship

Students need to meet the minimum requirements for the courses*
OR possess appropriate APEL(A) certification.

Upon completion, students can continue to any diploma programmes, provided they meet the minimum entry requirements of the respective diploma programme of their choice.

Students only need to complete a minimum of 5 years of formal education to enroll in our micro-credential courses.

Formative and summative assessments will be carried out based on student’s coursework and final examination.

Our micro-credential courses are designed to be delivered through an online blended learning experience with synchronous and asynchronous lectures.

Synchronous components consist of online face-to-face lecturers while the asynchronous components consist of pre-recorded lectures and learning materials such as videos and notes.